Most top organizations use electronic forms (e-forms) which are also known as intelligent digital documents. E-forms can be used to improve an organizations data collection processes.
Here are 6 top benefits of e-forms
1)E-forms are User Friendly
No one needs to be real genius in order to use e-forms because they can be easily filled out and submitted when it is the most convenient for the client. E-forms can also provide context sensitive guide and instructions for every field in the form. The help buttons can provide a client with a step-by-step guidelines for accurately completing and submitting every e-form. It is very easy to duplicate electronic forms, simply copy and paste. The forms can also be pre-populated with user account data, which saves customers data entry time. Other documents like Excel, Image file or Word can be submitted as attachments to the e-form. E-forms are extremely user friendly because they provide end users (customers) the opportunity to accurately submit a form once, with no errors, easily and the way and time the customers want to.
2)Automation
E-forms can be easily integrated directly with an agencys existing database processes. How is this done? The data is extracted from the form, formatted to match the agencys databases and sent to the agency in a number of electronic forms. An agency can decide to do the following:
-Receive data stream into their system
-Creation
-Data extraction
-Implementation
-Leaving form design
-Hosting
3)Cuts Down on Costs
Because e-forms reduce user errors with fixed form validations, reduces form processing time through automation, and also helps to reduce or totally eliminate the costs of printing, mailing and storing traditional paper-based forms. E-forms also eliminates form churn which is caused by errors that require the re-submittal of forms, thus saving precious staff time.
4)Security
This is perhaps the most important benefit of using electronic forms. When a user enters information on into an e-form, it is immediately encrypted. As soon as a customers submits the form, an encrypted data stream is sent to a 100% secure servers, the data is then extracted and sent via a secure connection directly to the agency. According to experts, electronic submittal is much more secure than sending the information by mail. Only authorised staff can access submitted forms.
5)Improves Customer Satisfaction
Want to improve customer satisfaction? E-forms can improve a customers response and transaction cycle times, because they are easy to use, duplicate and submit in fact, they are way better than paper forms. Electronic forms also enable end-users (customers) to easily and instinctively interact online with agencies, this promotes a much faster service and improved customer satisfaction.
6)Total Accuracy
E-forms improve the accuracy of data collected in lots of ways. It ensures that all data collected are totally accurate. For instance, if a customer wrongly enters a character in a number field, the e-form will instantly detect the error and pop up a guide on how to accurately fill that field. E-forms also enforce the completion of required and or compulsory fields.